Refund & Cancellation Policy

Effective date: 20 February 2026

1. EU/EEA Right of Withdrawal

If you are a consumer located in the EU or EEA, you have the right to withdraw from a purchase within 14 days without giving any reason, in accordance with EU Directive 2011/83/EU.

The withdrawal period expires 14 days from:

• Services: the day the contract was concluded.
• Digital content: the day the contract was concluded (subject to exceptions in Section 2).

2. Exceptions to the Right of Withdrawal

In accordance with EU Directive 2011/83/EU, the right of withdrawal does not apply to:

• Digital content that has been fully delivered with your prior express consent and your acknowledgement that the right of withdrawal is lost (Art. 16(m)).
• Services fully performed with your prior express consent and acknowledgement (Art. 16(a)).

3. How to Exercise Your Right of Withdrawal

To withdraw, inform us of your decision by a clear statement (e.g. email) before the 14-day period expires. You may use the model withdrawal form below, but it is not obligatory.

Send your withdrawal request to:

e11s UG (haftungsbeschränkt)
Karl-Liebknecht-Str 21
10178 Berlin, Germany
Email: contact@essentialisms.com

4. Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract)

To: e11s UG (haftungsbeschränkt), contact@essentialisms.com
I hereby give notice that I withdraw from my contract for the following:
— Ordered on: [date]
— Name: [your name]
— Email address: [your email]
— Order reference (if available): [order reference]
— Date: [today's date]

5. Effects of Withdrawal

If you withdraw from a contract, we will reimburse all payments received from you without undue delay and no later than 14 days from the day we are informed of your withdrawal.

Refunds will be issued using the same payment method used for the original transaction via Stripe. No fees will be charged for the refund.

6. Remedies for Defective Digital Content or Services

If digital content or a service is defective or not as described, you are entitled to a remedy under the Digital Content Directive (Directive (EU) 2019/770), which may include bringing the content or service into conformity or a full refund.

7. Subscription Cancellations

If you hold a subscription, you may cancel at any time. Upon cancellation, your subscription will remain active until the end of the current billing period. No partial refunds are issued for unused portions of a billing period, except where required by applicable law.

8. Stripe Payment Processing

All refunds are processed through Stripe. Refund processing times depend on your payment provider and may take 5–10 business days to appear on your statement.

9. Contact

For refund or cancellation enquiries, contact us at:
e11s UG (haftungsbeschränkt)
Karl-Liebknecht-Str 21
10178 Berlin, Germany
Email: contact@essentialisms.com